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BISH CREATIVE – Client Services Representative

Company Overview:

Bish Creative has a deeply established reputation for award winning merchandising and marketing execution with recognizable brands, in all retail segments. Bish Creative’s core values and pillars for excellence (Customer Service, Innovation and Technology), provide a culture where breaking barriers is fun, creative solving is welcomed, and nothing is impossible!

Roll and Responsibilities

As a Client Services Representative, this professional has ownership of correspondence concerning orders placed for End-to-End (E2E) Solutions accounts. Responsibilities include providing customer service support to E2E Account Managers and clients. The E2E business is a growth engine for Bish, and as such is in a critical position to drive success for the entire company. The Client Services Representative will be a member of the E2E team.

Specific Responsibilities will include, but are not limited to:

Receive, review and answer day to day customer service inquiries / emails / follow-up (oversight of Customer Service Inbox)
Order status
Order tracking
Resolve orders not completed
Custom/rush order batching
Shipping quotes
POD’s
Returns and replacements
Portal data entry and modification of new and existing SKUS
Adjust client budgets and approvals as directed
Invoicing as directed
Work with assigned Account Managers on pricing exercises
Track all inventory details for international shipments (material composition, year made, COO, UOM, etc.)
Coordinate with Warehouse & Account Manager to ensure accurate inventory entry in warehouse management system – item numbers, descriptions, and pictures for new or revised items
Assist Account Manager with setting up special/seasonal programs on client websites
Weekly or Monthly updates on performance by account, shipment timing, and accuracy
Communicate as needed with Account Managers, Customers, Warehouse, Logistics, and Accounting on shipment information, inventory levels, order status, and other reporting requirements
Complete projects, and all other duties as assigned

Specific job qualifications include:

The chosen candidate will work out of Bish offices in Lake Zurich, IL. (1 day per week remote work possible after 2-3 months of employment)
Solid written and verbal communication skills are needed
Has excellent skills in Excel and Outlook
Problem solving and critical thinking skills a must
Experience with online ordering portals or warehouse management systems is a plus
This individual should be a self-starter, able to work independently with minimal direction
The successful candidate must be able to work in a fast-paced environment, and thrive on change

Education and Experience Requirements:

Associate degree preferred
Experience in Customer Service is desired
Experience in Promotional Merchandise is a plus
Entrepreneurial spirit, ability to work as an owner of the company, driven by total results
Ability to build relationships outside, and within, the company

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift

Location:

Hybrid remote in Lake Zurich, IL 60047

BISH CREATIVE – CONCEPTUAL DESIGNER

Bish Creative has a deeply established reputation for award winning Point of Purchase merchandising executions with recognizable brands, in all retail segments. Bish Creative’s core values (Customer Service, Innovation and Technology), provide a culture where breaking barriers is fun, creative solving is welcomed, and nothing is impossible!

Position Overview:

As a Conceptual Designer, this professional’s main objective is to create and develop 3D renderings for the Point of Purchase and In-Store Merchandising industry. The candidate will have the opportunity to design permanent, semi-permanent and temporary display solutions across multiple brands for any one of our 100+ national accounts. This individual will be part of an elite team of designers that share ideas and workflow while interacting with account managers to bring each display to life. We offer a competitive salary and full benefit package with the opportunity for growth and development in an exciting creative environment. The Conceptual Designer is a member of the VP of Design’s staff and will work out of Bish offices in Lake Zurich, IL.

Specific Responsibilities Include:

Create high quality, competitive 3D renderings for sales presentations
Able to work in a fast-paced environment without compromising quality
Understanding and translating customers’ expectations into a successful 3D renderings
Optimizing material choices based on customers’ requirements and efficiency for cost effective designs
Photographing displays for client review and presentations
Create assembly instructions for final production displays
Complete periodic projects such as file organization, show set-up, and all other duties as assigned
Timely and professional communication with co-workers
Must be flexible, self-motivated and ready to adapt

Job qualifications include:

Proficiency in 3D Studio Max or equivalent software with the expectation to move to 3DS Max
Fluent in Adobe Illustrator and Photoshop is preferred
Engineering or structural knowledge a plus
Ability to hand sketch or digital sketching
Willingness to work within NetSuite ERP system
Properly use basic equipment and shop tools safely
Solid written, verbal, communication, and organizational skills are needed
Should be a self-starter, able to work independently with minimal direction
Collaborate and work in a team environment is expected
Attention to detail and well-organized

Education and Experience Requirements:

Bachelor degree in industrial design or equivalent degree is required
4-8 years’ experience in conceptual design is preferred
Experience in Point-of-Purchase, exhibit displays, and custom store fixtures is a plus
Demonstrated ability to manage multiple projects simultaneously
Entrepreneurial spirit, ability to work as an owner of the company, driven by total results

Job Type:

Full-time

Pay:

$75,000.00 – $90,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Schedule:

Monday to Friday

Education:

Bachelor’s (Preferred)

Experience:

Industrial design: 5 years (Preferred)

Work Location:

In person

BISH CREATIVE – MARKETING SOLUTIONS ASSOCIATE

Job Title: Marketing Solutions Associate

Job Category: Project Management

Department/Group: Display

Bonus: Annual

Location: Lake Zurich, IL

Travel Required: 5% – 10%

Level/Salary: Range

Position Type: Full Time

Reports To: Director of Account Mgmt

Company Overview:

Bish Creative has a deeply established reputation for award winning merchandising and marketing execution with recognizable brands, in all retail segments. Bish Creative’s core values and pillars for excellence (Customer Service, Innovation and Technology), provide a culture where breaking barriers is fun, creative solving is welcomed, and nothing is impossible!

ROLE AND RESPONSIBILITIES

As a Marketing Solutions Associate, this professional has ownership for all aspects of the production of a project. The Marketing Solutions Associate will be a member of the Vice President of Acct Management’s Staff and will assist various members of the Account Management team. This position is a stepping stone to our Account Manager position.

Specific responsibilities will include, but are not limited to:

· The MSA works closely with the Logistics Manager and the warehouse team to coordinate shipping, tracking, and costs of the outgoing freight.
· Once the project has been shipped, the MSA will work with accounting to complete accurate invoicing.
· Complete occasional project estimates under Account Manager’s guidance.
· Complete all other duties as assigned.

Specific job qualifications include:

· The chosen candidate will office at Bish HQ in Lake Zurich, IL. Frequent face-to-face interaction with the team is key to success. A hybrid model of 3 days in-office and 2 days work-from-home is available after a training period.
· Strong project management and team player skills required along with an ability to manage multiple projects and tasks.
· This individual should be a self-starter, able to work independently with minimal direction.
· Background in displays, printing, creative, or promotional merchandise is preferred but not required.
· The successful candidate must be able to work in a fast-paced environment and be able to switch gears fast whenever required.
· Candidates should have excellent organization and planning skills as well as the ability to manage priorities effectively.
· Netsuite experience is preferred but not required.

EXPERIENCE AND EDUCATION REQUIREMENTS

· Associate or Bachelor’s degree required
· Entrepreneurial spirit, ability to work as an owner of the company, driven by total results
· Strong written and verbal communication skills are needed
· Technically savvy with Excel, MS Teams, PowerPoint, and Outlook
· Proven ability to build relationships outside, and within, the company

Robust Reporting

At Bish Creative, we offer robust reporting capabilities to keep your brand team informed and empowered. Our detailed monthly reports cover every aspect of the fulfillment process, from inventory management to delivery performance. These comprehensive insights enable your brand to make data-driven decisions, optimize operations, and achieve strategic goals with confidence and clarity.

Streamlined Warehousing and Fulfillment

Navigate the complex retail landscape with ease. Our warehousing and fulfillment solutions optimize inventory management, ensuring efficient storage and prompt delivery. Mitigate excess inventory costs and minimize stockouts with our agile systems, empowering you to meet market demands swiftly and seamlessly.

Packaging, Signage, and Print Management

Immerse your customers in a sensory experience with our meticulous packaging and signage solutions. Our design team ensure your products are presented in a manner that embodies your brand’s essence, captivating attention and etching an indelible impression. Packaging transcends mere protection—it’s an art form that enhances your brand’s value. Empower your brand’s visibility with our tech-driven print management and print-on-demand services. Seamlessly adapt to evolving market dynamics while upholding brand consistency and quality. Our dynamic solutions keep your brand at the forefront, ensuring an enduring presence in consumers’ minds.

Crafting Excellence

Elevate your brand with our unparalleled manufacturing prowess. Our elite team translates the approved designs into tangible realities with utmost precision and expertise. Leveraging state-of-the-art technology and premium materials, we craft displays that epitomize quality and endurance, ensuring your brand’s message resonates vividly. We take pride in our artistry and unwavering commitment to delivering superior manufacturing solutions.

Start to Finish, We've Got You Covered

At Bish Creative, we’re dedicated to orchestrating your vision into a tangible retail reality, offering and all-encompassing array of services that guide you seamlessly from concept to consumer engagement. From initial creative through the finishing touches, distribution and robust reporting. You can trust Bish Creative to deliver pioneering and inventive solutions that will put the spotlight right where it belongs, on your brand.

Conceptualization Design & Precision Prototyping

Embark on your journey with us, where we breathe life into your idea. Through collaborative partnerships, we employ avant-garde design tools and CAD expertise to materialize your concepts. Each detail is meticulously refined in our prototyping phase, ensuring that your displays are not only visually captivating but also strategically impactful. Our passion lies in transforming your creative vision into practical and ultra-engaging designs.

BISH CREATIVE – ACCOUNT MANAGER

Job Title: Account Manager

Job Category: Account Management

Department/Group: Display

Bonus Based on Personal and Company Performance: 10% target

Location: Hybrid – Office in Lake Zurich, IL / Remote

Travel Required: 10%

Level/Salary Range: Acct Mgr: Based on Past experience

Position Type: Full Time

Reports To: Sr. Director of Account Mgmt

Date Posted: 6/17/24

Company Overview:

Bish Creative has a deeply established reputation for award winning merchandising and marketing execution with recognizable brands, in all retail segments. Bish Creative’s core values and pillars for excellence (Customer Service, Innovation and Technology), provide a culture where breaking barriers is fun, creative solving is welcomed, and nothing is impossible!

ROLE AND RESPONSIBILITIES

As an Account Manager for Display, this professional has ownership for all aspects of design, manufacturing, and delivery of displays customized to each client’s needs. Building relationships with the assigned clients (generally 4-6) is critical, as is detailed project management of up to 100 projects per year. The display business is core for Bish, and as such is in a critical position to drive success for the entire company. The Account Manager will be a member of the Director of Acct Mgmt Staff, which meets bi-weekly

Specific responsibilities will include, but are not limited to:

• Accountable for the profitability of the account by delivering outstanding customer service, presenting ideas for growth, securing efficient pricing, and ensuring on time delivery by utilizing experienced project management skills
• Ensure that orders are properly scoped by the customer, including dimensions, budget, artwork, quantities, and other details in order to instruct Bish Design to render the idea
• Work closely with the Bish Design Team, to ensure the project is designed to the client’s expectations, while also staying within budget
• Obtain vendor quotes for individual projects, secure PO from customer, and initiate orders in a timely manner. An important responsibility of this role is to source your own materials for each of your projects
• Drive collaboration across Customer and Bish Resources thru disciplined use of prescribed communication tools
• Update the Bish or Client website with pictures, pricing, specifications, etc, as new items are added. Also perform basic web-related services as required (password resets, credentials, etc)
• Work closely with Logistics to ensure items are priced competitively, and delivered on-time
• Prepare daily/weekly/monthly inventory, sales order, and other reports as needed
• Coordinate semi-annual Customer Business Reviews (CBR’s) with Sales to ensure that joint KPI’s are met, and future strategies outlined
• Exceed annual revenue and margin targets by delivering projects on time and within budget
• Assist with refining the Display process, updating as needed to meet your client’s needs
• Complete projects, and all other duties as assigned

Specific job qualifications include:

• Based upon customer needs the chosen candidate may office at Bish HQs in Lake Zurich, IL, or remotely near the account’s facilities. Frequent face-to-face interaction with the client is often a key to building a strong and enduring business with them
• Strong project management, cost estimating, sales, and team player skills required
• This individual should be a self-starter, able to work independently with minimal direction
• Background in Promotional Merchandise and CPG experience is preferred
• The successful candidate must be able to work in a fast-paced environment, and thrive on change

EXPERIENCE AND EDUCATION REQUIREMENTS

• Associate or Bachelor’s degree required
• Experience in Project Management, Account Management and Sales is strongly preferred
• Entrepreneurial spirit, ability to work as an owner of the company, driven by total results
• Strong written and verbal communication skills are needed
• Technically savvy within Excel, Client Websites, NetSuite, MS Teams, Zoom, and Outlook
• Proven ability to build relationships outside, and within, the company

BISH CREATIVE – DESIGNER

Designs interior spaces in new and renovated buildings; meets functional and aesthetic goals; researches and purchases furnishings and fittings; and establishes corporate or individual client base.

Designer Job Duties

Designs interior spaces, including permanent architectural details and temporary elements
Assesses and meets client requirements and desires through regular meetings and conferences
Produces sketches, drawings, and floor plans to illustrate concepts and finished projects using computer-aided design programs (CAD) and hand-drawing skills
Creates idea boards to communicate design concepts to clients
Selects design strategies and colour palettes to create cohesive and aesthetically pleasing environments
Enhances and improves interior spaces’ functionality by modifying architectural elements and arranging furnishings, artwork, and decor
Creates project budgets, including materials and labor
Establishes project timelines and coordinates work activity, vendor involvement, and outside contractors as necessary
Negotiates pricing for materials and labor
Maintains relationships with vendors and outside contractors, and hires out work as necessary
Participates in regular networking opportunities and actively develops a client base
Performs research and maintains a working knowledge of trends and new developments in the interior design and architecture worlds
Adheres to national and local building and safety codes with every design element
Reads and interprets blueprints
Works closely with various colleagues, including architects, artists, contractors, painters, upholsterers, and building inspectors

Designer Skills and Qualifications

Bachelor’s or Master’s Degree in Interior Design, Architecture, Creativity, Spatial Skills, Attention to Detail, Multitasking, Problem Solving, Decision Making, Teamwork, Mathematics, Budgets, Research, Negotiation, Interpersonal Skills, Written and Verbal Communication, Knowledge of Local Codes.

BISH CREATIVE – PROJECT MANAGER

ROLE AND RESPONSIBILITIES

As a Project Manager for Bish Creative, this professional has ownership for all aspects of design, manufacturing, and delivery of displays customized to each client’s needs. Building relationships with the assigned clients (generally 4-6) is critical, as is detailed project management of up to 150 projects per year. The display business is core for Bish, and as such is in a critical position to drive success for the entire company. The Project Manager will be a member of the Director of Acct Mgmt Staff, which meets bi-weekly.

Specific responsibilities will include, but are not limited to:

Accountable for the profitability of the account by delivering outstanding customer service, presenting ideas for growth, securing efficient pricing, and ensuring on time delivery by utilizing experienced project management skills
Ensure that orders are properly scoped by the customer, including dimensions, budget, artwork, quantities, and other details in order to instruct Bish Design to render the idea
Work closely with the Bish Design Team, to ensure the project is designed to the client’s expectations, while also staying within budget
Obtain vendor quotes for individual projects, secure PO from customer, and initiate orders in a timely manner. An important responsibility of this role is to source your own materials for each of your projects
Drive collaboration across Customer and Bish Resources thru disciplined use of prescribed communication tools
Update the Bish or Client website with pictures, pricing, specifications, etc, as new items are added. Also perform basic web-related services as required (password resets, credentials, etc)
Work closely with Logistics to ensure items are priced competitively, and delivered on-time
Prepare daily/weekly/monthly inventory, sales order, and other reports as needed
Coordinate semi-annual Customer Business Reviews (CBR’s) with Sales to ensure that joint KPI’s are met, and future strategies outlined
Exceed annual revenue and margin targets by delivering projects on time and within budget
Assist with refining the Display process, updating as needed to meet your client’s needs
Complete projects, and all other duties as assigned

Specific job qualifications include:

Based upon customer needs the chosen candidate may office at Bish HQs in Lake Zurich, IL, or remotely near the account’s facilities. Frequent face-to-face interaction with the client is often a key to building a strong and enduring business with them
Strong project management, cost estimating, sales, and team player skills required
This individual should be a self-starter, able to work independently with minimal direction
Background in Promotional Merchandise and CPG experience is preferred
The successful candidate must be able to work in a fast-paced environment, and thrive on change

Experience and education requirements:

Associate or Bachelor’s degree required
Experience in Project Management, Account Management and Sales is strongly preferred
Entrepreneurial spirit, ability to work as an owner of the company, driven by total results
Strong written and verbal communication skills are needed
Technically savvy within Excel, Client Websites, NetSuite, MS Teams, Zoom, and Outlook
Proven ability to build relationships outside, and within, the company

Specific Responsibilities will include, but are not limited to:

Specific job qualifications include:

Education and Experience Requirements:

Benefits:

Schedule:

Location:

Specific Responsibilities Include:

Job qualifications include:

Education and Experience Requirements:

Job Type:

Pay:

Benefits:

Schedule:

Education:

Experience:

Work Location:

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